Family Tree JS Support

I want to report a bug, request a new feature or ask specific programming question.
You can report bugs, request features or ask questions in our Family Tree JS GitHub page.
I want to contact you directly
To contact us through our helpdesk, just send an email to
One of our support engineers will answer you within approximately 24 hours if you are customer.
How to report an issue or ask for help:
  1. If you have some custom scenario, that is related to the issue, please write down what is it.
  2. Create a Code example.
  3. Create a screenshot of what you expect to happen.
  4. Explain us in simple steps how to reproduce the issue.
  5. Send all this to ot post on our gitHub page
  6. Thank you! :)